Help

BASIC INFO


DOES IT COST ANYTHING TO JOIN TREVORSPACE?
Nope. It's free but you must be at least 13 years of age.


ARE YOU GOING TO SEND SPAM TO ME OR SELL, RENT OR GIVE MY EMAIL ADDRESS TO ANYONE ELSE?
Absolutely not!!! We never sell rent or give email addresses to anyone. If you have elected to received email from us, you will from time to time get information about new features as they are added to the site, but otherwise, you will received no email from us of any kind!


WHAT KIND OF STUFF CAN I PUT IN MY PROFILE?
Your profile should not contain sexually explicit or overly suggestive material. Such content may be deleted from your account without notice.

Your profile has to be for you. It cannot be for a business or organization. Basically if you're joining to put a free ad on the site, that would be a no-no.

You should also not impersonate anyone - living, dead or fictional. Such profiles may be deleted without notice.


WHAT KIND OF PHOTOS CAN I POST?
You are required to have at least one photo of yourself to prove that you are indeed real. If you fail to provide us with a photo of yourself, you will be required to certify yourself before you can upload any other photos.
You should only post photos of yourself or you with friends. And you should not post photos that are copyrighted or of some famous person that isn't you.

Each photo you post, be it in your albums, your profile pictures or photos embedded within your profile, must not be inappropriate in any way, shape or form. This includes shirtless photos, photos with cleavage or photos that appear sexually suggestive. Basically, if we can see more skin than clothing then it's probably not appropriate for this site.

Photos that depict self-harm are not allowed. Photos that have any sort of obscene or profane content are not allowed. Use of gang signs, inappropriate gestures (such as the middle finger, pointing fingers to your head like a gun, etc.) and participation of illicit or adult activities (drinking, smoking, drugs, violence, etc.) are prohibited from TrevorSpace. These photos will be removed and penalties can and will be attached.

Photos that reference any sort of attack on an individual or group of people or are offensive will be removed and will be viewed as harassment. Any sort of defamatory content in photos, whether it's in the photo caption or the photo itself, is not appropriate for TrevorSpace.

Photos that violate the guidelines will be deleted from your account. If you continue to upload photos that break the rules, your account may be permanently suspended.

A more extensive list of requirements is provided in Terms of Service.


HOW ARE PHOTOS REVIEWED?
Photos that violate the guidelines will be deleted from your account. If it's believed that you are posting photos that aren't of you, they will be removed and you might be required to submit a certification photo before posting others. If you believe your photo has been unfairly removed, you may contact us and request that we review the photo in question.


APPROVAL AND REMOVAL PROCESS
All new photos posted to the site are placed into a queue, which is reviewed periodically throughout the work day. No photo will be displayed until it has been reviewed. But we try to review photos in a reasonably expeditious manner. We do not single out users. We do, however, penalize users that are repeat offenders by suspending their account. Also, if you are a repeat offender, we will be less sympathetic to any arguments you might make.


HOW DO I CHANGE MY NAME?
Simply go to Edit Profile to change it.


HOW DO I CANCEL MY MEMBERSHIP?
Simply go to the Account page and follow the instructions.


HOW DO I SEE IF MY FRIENDS ARE MEMBERS OF TREVORSPACE?
Simply go to Advanced Search to search for people by name.


I FORGOT MY PASSWORD, CAN YOU SEND IT TO ME?
Look at the top, right hand corner of this page, to find the button "Forgot Password??" We'll email you your password.


WHAT ARE SPECIAL ISSUES YOUTH SHOULD BE AWARE OF WHEN ONLINE?
Federal laws restrict what sites youth can access.
If you are under 13, you may not use TrevorSpace.
And just like in the rest of the world there are some pretty creepy people online. But unlike in real life, on the internet they can masquerade as something completely different than what they are. So to be safe check out the guidelines below.

Guidelines

* Don't put your phone number, address, or name of your school in the visible part of your profile. TrevorSpace does ask for that information in special fields, but that information is never given out to other members.
* Be very careful when you talk to someone who is uncertified. Never agree to call, text, or Skype anyone who is uncertified. Ask them to get certified. Get to know them over messages for some time, to get a sense of who they are.
* If you share your name, phone numbers, address, workplace and/or other details, anyone on the site could track you down. That's why it's better to proceed slowly when getting to know people you're meeting online.
* Be very cautious about giving out your address. Never give out your address to anyone that you have not met personally first, and take precautions when meeting someone in person who you first met online (see below).
* Be very cautious when giving out your phone # number. Someone can take your phone number and easily find your address by doing a reverse look up
* In 33 states, an address can be obtained from a license plate number. So if anyone suspicious is around, do not let them see what car you're driving.
* Don't give your profile passcode to anyone.
* Don't post private details of your plans for the day on your profile.
* Don't post your friends' names, ages, phone numbers, school names, or addresses. Remember that things you post about your friends could put them at risk.
* Don't post sexually provocative photos.
* Don't post photos with school names, locations, license plates, or signs, and don't post photos with the name of your sports team.
* If you are not fully out to your family, school, or workplace, set your privacy settings so that only people you approve as a friend can view your profile.
* Consider going through your profile and removing personal info that could put you at risk.
* Don't respond to harassing, rude, negative, or threatening comments posted on your profile, or in a chat or IM. Report any harassment or threats to an administrator by hitting the "Report" button on the comment, content, or the member's profile.
* Always report anything that violates any of TrevorSpace's Terms of Service, which you can read here.
* Save and print questionable activity and include date and time. You can also take screen shots of threats or harassment and send the screen shot to a site administrator, by going here
* After you've reported harassing messages, and printed evidence or taken screen shots, delete them.
* Watch out for money scams. Never give out financial information (such as a credit card number) to someone you've met online. Never agree to wire money to someone you'e never met. What seems real could be the work of a con artist.
* Tell your parents or guardian if anything happens that makes you feel scared, uncomfortable, or confused.

Safety Guidelines for Dating Someone You Met Online
* There is always the possibility that the persons you're talking to is not who they say they are. And things you are told online may or may not be true. Take it slow. Don't allow another person to rush you in the relationship. Proceed at your pace and take your time to get to know someone you're interested in.
* Don't share your personal email or phone number right away. You can always share that later, if you decide to.
* Decide what precautions you will take when getting to know someone online (such as not sharing a phone number), and use those precautions consistently. Notice if someone tries to talk you out of those precautions--that's a red flag.
* When meeting someone for the first time, always meet in a public place like a coffee shop. It's safer to bring a friend, or several friends, to your first meeting
* Never agree to meet at the other person's home or to pick them up, and don't invite them to your home.
* If you're meeting someone in person who you met online, let a friend know, and arrange to check in with that friend after your meeting or date.
* Be honest about your age. Lying to make yourself look older than you are can potentially create liability for anyone you become involved with even casually. (And keep in mind that becoming intimate with someone who is significantly younger than may cause you legal liability.)
* Keep an eye out for red flags during your in-person date, such as being rude to you, insisting on closeness that makes you uncomfortable, not answering your questions, or anything else that makes you uncomfortable.
* Make sure you have a way of leaving the date safely (money for the bus, etc). It's always ok to end a date early if you feel uncomfortable or unsafe. You're not a bad person if you decide to end the date early. You sense of safety is important.


WHAT IS CERTIFICATION AND WHY SHOULD I GET CERTIFIED?
Certification is a way of proving to people that you're not a fake. Basically you provide us with a photo of yourself that shows you holding a sign with your member id on it. Once we accept it, your profile is marked so that other members can see your certification photo and know you're for real.


When you become certified, additional features are available to you, specifically:
  • Access to private messages and chats with other certified members
  • Access to private groups


  • HOW MUCH DOES IT COST?
    Like everything else on TrevorSpace, it's free.


    WHAT KIND OF PHOTO DO I NEED TO GET CERTIFIED?
    You'll need a clear frontal face shot holding a hand written sign with a number unique to you on it. Please don't wear a hat, sunglasses or anything that obscures your face. The image must be at least 300 pixels wide. We'll review the photo and if it appears genuine, we'll mark you as a certified member.


    HOW DO I GET CERTIFIED?
    It's simple, just go here and follow the instructions.


    WHAT IS A GROUP?
    Groups are a place for TrevorSpace members to come to discuss special topics, meet one another, etc. So you might make a group for gay ballet dancers, people that live in small towns or any other special topic that will have a broad enough appeal so that a large number of people want to become members.

    TrevorSpace supports two different kinds of groups:

    * Public groups that anyone can join.
    * Moderated groups where your approval will be required for someone to join.
    * Private groups where only people that you invite can become members.

    Once you've created your group, you should flesh it out before activating it and inviting others. As a group creator (or moderator) there are features that give you the ability to do that customization. A group can have:

    * A customized logo for the group
    * A set of keywords to help people find your group
    * A customized home page
    * Private news
    * Private events calendar
    * Private discussion boards
    * Links either on the home page or on a special links page


    I'M A MEMBER OF THE US MILITARY. EVEN THOUGH WE'RE NOT UNDER "DON'T ASK, DON'T TELL" ANYMORE, I'D LIKE TO KEEP MY PRIVACY BECAUSE OF INFORMAL DISCRIMINATION/HARASSMENT. HOW CAN I DO THAT?
    Here's a quick list:

    * Use an email address for TrevorSpace that is not known to any member of the service.
    * Do not use the name of your military base as your location. And do not use it's zip code to indicate where you live. You can change your location on the Edit Profile page.
    * Do not use a .mil email address for your TrevorSpace profile. This also means that you should not have the address you use here forward to a .mil email address.
    * Do not use military keywords (like "military", "army", "navy", marines", etc.) anywhere in your profile. This includes in your name, your personal URL, your occupation or in the About Me section of your profile.
    * Unless you are straight, do not say anything in your profile about your sexual orientation or imply that you are looking for a relationship with someone of the same gender.
    * Do not use a government computer to access your TrevorSpace account. And do not access your account during duty hours.
    * When you have finished with a session, erase your cookies and history on any computer to which other members of the military have access.
    * Do not consent to a search of your non-government personal computer without speaking with a defense attorney first. In general, the government needs a search warrant to search and/or seize information from a private computer that is not on-base.
    * Never save files containing private information or identifying lesbian, gay or bisexual friends on your personal computers or disks especially if you live on-base.
    * In the past, there have also been attempts to bait gay service members. Never assume that someone is who they claim to be when they are on-line.


    WHY ISN'T THERE A "SEND MESSAGE" LINK IN MY PROFILE? DOES THAT MEAN I CAN'T SEND MESSAGES?
    No, That just means that you can't send a message to yourself. If your email address is properly verified and you are a certified member, you should be able to send messages to other people.


    HOW DO I REMOVE A FRIEND?
    To remove a friend, go their profile and you will find a link to remove them.


    WHAT DO I DO IF SOMEONE IS USING MY PICTURES?
    Since you are certified, it's quite easy, simply go to the fake's profile and click on the Report Member link. There will be an option to report the fake.


    WHAT DO I DO IF SOMEONE IS IMPERSONATING ME?
    The investigation for impersonation is much like the investigation for the improper use of pictures. However, at the end of the process, the account of the offender is permanently deleted and they are barred from rejoining with that email address.


    WHAT DO I DO IF SOMEONE IS USING SOMEONE ELSE'S PICTURE?
    Just go to the Report Member link of their profile and let us know and we'll remove them.