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  • TrevorSpace Privacy Policy

    This Privacy Policy is intended to inform you of our policies and practices regarding our collection, use, and disclosure of the information that you submit to us and that we collect from you through the TrevorSpace Website.

    Whenever we use the words "we" or "us" or "Trevor Project," we are referring to The Trevor Project.  Whenever we use the words "our Website," we are referring to www.trevorspace.org.

    Personal Information

    For purposes of this privacy policy, Personal Information is information about you that is linked to you as an individual, such as your name, postal address, email address, phone number, credit card number and expiration date, as well as other non-public information that is associated with that information. Personal Information does not include technical information, such as unique device identifiers, randomly assigned unique identifiers in cookies, mobile device name, timestamp, or IP addresses (“Non-Personal Information”).

    Information Collected by TrevorSpace

    We collect Personal Information to better tailor the features, performance, and support of our services and Website, and to offer you additional information about services that may be relevant to you.  TrevorSpace collects certain information when you create a TrevorSpace account, such as your first and last name, email address, username, and date of birth.  We also collect Personal Information that you may choose to provide as part of your TrevorSpace profile, such as sexual orientation and gender identity.

    We may also collect Personal Information as follows:

    • when you voluntarily provide it to us

    • when you sign up to receive emails or other communications

    • when you communicate with us

    • when you contact us offline or submit information to us offline

    • from publicly available sources

    • from third parties

    When you use our Website, TrevorSpace may also collect Non-Personal Information, such as the type and version number of your browser as well as your computer's IP address.

    Sharing of Your Information

    We do not sell, rent, share, trade or give away any of your Personal Information unless required by law or as otherwise stated in this Privacy Policy. We may disclose your Personal Information for the following purposes:

    • Providing Services To You. We may disclose your Personal Information in order to provide services to you.  We may also hire vendors that work on our systems that may have access to your Personal Information in the course of performing their duties.  Such vendors work at our direction, and we require those vendors to keep your Personal Information confidential and not to use it for their own purposes.

    • Sharing with Affiliates. We reserve the right to share some or all of your Personal Information with our subsidiaries, joint ventures, and other companies in the United States under our common control (collectively, "Affiliates"), for the purposes described in this policy. We will require our Affiliates to honor this Privacy Policy.

    • Crisis Interventions. TrevorSpace cares deeply about the health and wellbeing of our community, and thus we make disclosures as needed to protect LGBTQ youth and others, and our policy is to alert law enforcement, state authorities, or emergency services if your activity on TrevorSpace indicates that you are at imminent risk of death or serious injury (i.e., if you have suicidal desire, a plan, access to means, and an imminent timeline).

    • Compliance with Laws and Protection of Rights. Regardless of any choices you make regarding your Personal Information, we may disclose your Personal Information if we believe in good faith that disclosure is necessary:  (a) to comply with laws or regulations or the legal process of a court of law, government authority, or an industry self-regulatory organization having appropriate jurisdiction; (b) to protect and/or defend the rights of Trevor Project, or the rights or safety of you or third parties; (c) to enforce our Terms of Use.

    How We Use Your Information

    • Providing Services to You. We use your information principally to provide services to you and to enhance your experience using the Website.  We may also use Personal Information to conduct analytics so that we can better understand our members, to help us serve you better, and to improve our services.   

    • Communicating with You. We may use your Personal Information to communicate with you or send you information about services that we think may be relevant to you.

    • Creating De-identified Information. We may create de-identified information from Personal Information by excluding data (such as your name or email address) that makes the information personally identifiable to you.  Our use of de-identified information is not restricted by this Privacy Policy.

    Use of Technologies

    Third parties, widgets, and hosted solutions that we use on our website may use the following technologies for features, services, advertising, or analytics:

    • Browser Cookies. Browser Cookies are small pieces data placed on your computer as you navigate websites with your browser.  Browser cookies allow websites and various third-parties to distinguish your device from others by having the cookie consist of a unique identifier or other data.  Cookies can have many uses, such as to target advertising as well as to enable website functionality and for security.  We use both session cookies (which expire after you close your web browser) and persistent cookies (which stay on your computer until you delete them). Persistent cookies can be removed by following your Internet browser help file directions. If you do not have cookies enabled, you may not be able to use the Website, or some areas of our Website may not work properly.

    • Local Shared Objects. Local shared objects (such as "Flash" cookies) are associated with non-Browser software like Flash Player.  Local shared objects can be used like cookies to distinguish your device from others, but will not be deleted or blocked using browser cookie controls.  You can visit adobe.com for guidance on how to delete and block Flash cookies.

    • HTML5 Local Storage. HTML5 local storage is another way that browsers can distinguish your device from others as well as remember data that may be important for the functioning of the website.  Typically HTML5 local storage is only deleted if all Internet history, cache, and cookies are deleted.  You should check your browser software for how to delete HTML5 local storage in your particular case.

    • Web Beacons. Web beacons are image files that are used by third-party advertisers, analytics companies, and others.  Web beacons are embedded in web pages you visit and cause your browser to share its IP address with the third-party source of the beacon, together with any cookies associated with that third-party.  Web beacons can be used with or without cookies.  Blocking cookies will not stop your IP address from being shared through the use of beacons.

    • E-tags. E-tags are used to prevent duplicative downloading of content to your browser, which can enhance browser performance.  E-tags use unique identifiers for content that can also be used to distinguish your browser in certain instances from others.  Typically e-tags are only deleted if all Internet history, cache, and cookies are deleted.  You should check your browser software for how to delete e-tags in your particular case.

    • Other Technologies. Our Website may occasionally use other technologies for purposes of advertising, analytics, features, and services.


    • Interest-Based Advertising. We may use "interest-based" advertisements also known as "online behavioral advertising." Online behavioral advertising is advertising that is directed to you based, at least in part, on your Internet browsing behavior across websites and over time. Although we do not share Personal Information with the third parties that conduct interest-based advertising operations on our behalf, these third parties and their affiliates do collect certain information as a result of their javascript "tags" and other technologies being used on our website. The information that they collect includes the names of web pages you view (URL's), unique identifiers, your IP address, timestamp, and certain types of technical information.  A longer list of some of the technologies used for advertising and other purposes on our website and in our mobile apps are listed under the "Technologies Used" section.

    • Third Parties May Collect Personal Information from Other Sources. Some third parties involved in advertising operations may maintain their own proprietary consumer databases that allow them to personally identify or track website visitors. Other third parties have proprietary technologies to determine what additional devices you may use, on which it can display relevant advertisements.

    • Do Not Track. Do-Not-Track is a public-private initiative that has developed a “flag” or signal that an Internet user may activate in the user’s browser software to notify websites that the user does not wish to be “tracked” by third-parties as defined by the initiative. The online community has not agreed on what actions, if any, should be taken by the websites that receive the “do not track” signal, and therefore Do-Not-Track is not yet standardized. Our website does not alter its behavior or change its services when it receives a “do-not-track” flag or signal from your browser.

    • Your Privacy and Ad Choices. You can make decisions about your privacy and the ads you receive. You can control whether companies serve you on-line behavioral advertising by visiting the Digital Advertising Alliance website and using its opt-out: http://www.aboutads.info/choices/.  The DAA opt-out requires that cookies not be blocked in your browser.

      As an alternative to the DAA opt–out, you can also elect to block browser cookies from first parties (such as those from our website) and browser cookies from third parties (such as advertisers) by using the cookie blocking options built into your browser software.  If you block browser cookies, some parts of our website may not function correctly.  Also, blocking cookies will not stop third-parties from collecting IP address, data stored in "Flash" cookies, and certain other types of technical information that may uniquely identify your browser.

    Information from Children Under 13

    On our Website, we do not intentionally gather Personal Information about visitors under the age of 13. If you believe we have inadvertently collected information about your child, please contact us and we will attempt to delete the information.

    The Trevor Project
    PO Box 69232
    Los Angeles, CA 90069

    Links to Other Websites

    Our Website may provide a link to another website or Internet location. We provide these links merely for your convenience. We have no control over, do not review, and are not responsible for these other websites, their content, or any goods or services available through the websites. Our Privacy Policy does not apply to these other websites.


    We have implemented technical, administrative, and organizational safeguards to prevent access to your Personal Information by unauthorized persons.  You should know, however, that we cannot fully eliminate security risks associated with the storage and transmission of Personal Information.

    E-mail from TrevorSpace

    From time to time, we may send e-mails with information about changes and improvements to the Website, other information that relates to your membership, or general news or services that we think may be relevant to you.  You can control whether certain information is sent to you using the features in the "Account Settings" section of the Website. You can also "opt-out" of receiving certain marketing communications by following the "unsubscribe" instructions in the email you receive, or by contacting us directly. Once you have submitted your email address to "unsubscribe," please note that you may continue to receive emails for a time while our system updates your request.

    If you need any additional assistance, please contact us:

    The Trevor Project
    PO Box 69232
    Los Angeles, CA 90069

    Private Messages (PM) on TrevorSpace

    The messages you send on TrevorSpace are not displayed publicly and are private between the parties to the communications. However, Trevor Project reserves the right to access or otherwise review messaging content to investigate potential violations of the Terms of Service, allegations of harassment or abuse, or to otherwise protect the rights and safety of TrevorSpace users or other third parties.

    Social Network Widgets

    Our website may include social network sharing widgets that may provide information to their associated social networks or third-parties about your interactions with our web pages that you visit, even if you do not click on or otherwise interact with the plug-in or widget. Information is transmitted from your browser and may include an identifier assigned by the social network or third party, information about your browser type, operating system, device type, IP address, and the URL of the web page where widget appears. If you use social network tools or visit social networking sites, you should read their privacy disclosures, to learn what information they collect, use, and share.

    Collection, Storage, and Use in the United States

    Our Website services are operated from within the United States, and by submitting your Personal Information to us, either through our Website, or by other means, you are agreeing to the collection, usage, and storage of your Personal Information in the United States as outlined in this Privacy Policy.

    Please note that your Personal Information may be used by us in the country where it was collected, as well as in the United States, where laws regarding the use of Personal Information may be less strict than the laws in your country.

    How to Request Access to, or the Correction of, Your Personal Information

    Except in limited circumstances governed by law, you may obtain access to and have your Personal Information in our records corrected. A request for access or correction must be made in writing to:

    The Trevor Project
    PO Box 69232
    Los Angeles, CA 90069

    Account Deletion

    You may request that your account be deleted from TrevorSpace at any point. Some personal data cannot be removed. Data such as a quoted posts or images of your posts, by another user.

    The standard protocol after a request for an account to be deleted will be to delete personally identifiable user information and records and replace the username with "Guest" in any private or public forum.

    Users must request to completely remove all data from TrevorSpace.

    The Trevor Project
    PO Box 69232
    Los Angeles, CA 90069

    Contacting Us

    If you have any questions about our website or this privacy policy, please feel free to contact us trevospace@thetrevorproject.org, or you can write us at:

    The Trevor Project
    PO Box 69232
    Los Angeles, CA 90069

    Privacy Policy Updates

    This Privacy Policy is subject to revision and changes, which will be noted here.

    Effective Date: March 31, 2022

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